How Online Registration Works
Zoo Members and the general public can register online for any of our programs for individuals and families. Please note that availability for programs listed on our website are subject to change and some program sessions may be sold out. Once you have logged on, any program not shown as "sold out" will have at least one opening. To be placed on a waiting list for a sold out program session, please call the education department at (314) 646-4544, #6.
Please register either online or by mail. Processing fees will apply for canceling duplicate registrations. Participants may register for only one session of each program title, and must be the appropriate grade level and age to attend the program chosen.
Registrations will be accepted until two weeks before the date of the program session. You will not be able to register online for a program less than two weeks away.
Online registration is available to Zoo Members and the General Public. With a current Zoo Membership, you are entitled to discounted prices for Education Programs. You may register immediate family members living in your household. Any nieces, nephews, visiting cousins, friends, out of town guests, etc. are not eligible for online registration using your membership information.
Grandparents may register their grandchildren if their Zoo Membership is at the Grandparent/Family level or above. NOTE: A grandparent's signature will not be accepted for the Terms and Conditions. Terms and Conditions must be signed by the participant's parent or legal guardian.
If you are interested in becoming a Zoo Member or upgrading your membership, please visit Membership.
If you do not have a Zoo Membership, please only register yourself or those in your household. Friends or extended family should be registered on a separate order.
What you Need to Register Online
Before you begin the online registration process, please make sure you have reviewed the complete list of Programs for Individuals & Families and selected the program(s) for you and your family. When you are ready to register select the appropriate link for either Zoo Members or the General Public at the top of this page.
If you have never used the online registration process, the first thing you will do is create a logon account. If you are a Zoo Member, you will need information from your Zoo Membership card to create the account. If you do not have a membership, please create the account using the head of household's information.
If you have already used the online registration process, you will be able to use the same email address and password to logon. You will not have to recreate your logon account.
If you forget your password, you can request that your password be emailed to the logon email address. The education department will not be able to give your password over the phone. If your address or contact information has changed since you last registered online, please call the Education Department at (314) 646-4544, #6 to update your account.
After you log in, you will enter information about one participant and then select the programs for this participant.
For the Keeper-For-A-Day and Homeschool Programs, you will need to have two emergency contact names and phone numbers.
Before You Complete Your Order
Once you get to the Payment/Verification page you will be able to add additional participants, programs, program categories or edit the programs you selected.
After reviewing your selections, and agreeing to the Terms and Conditions, you may click "Submit" to complete the check out process. We accept payment by Visa, MasterCard, Discover or American Express.
The space(s) in the program(s) you have selected is not confirmed until you checkout and receive your electronic confirmation. Please print the confirmation page for your records and close the window. This confirmation will also be automatically emailed to the email address entered at logon. If you do not see this e-mail in your inbox, please check your spam or junk mail folder as some e-mail systems send them to this folder by mistake.
By choosing to use our online registration process, you are helping to conserve paper and other resources. Your email confirmation will be the only notice you receive for your program. You will not receive one in the mail.
After you have completed an order and received your confirmation, you will not be able to re-open that order and make changes online. If you need to add family members to other programs you can create another registration order online. You will be able to logon using your email address and password, but you will need to re-enter the personal information for the participant you are registering. The system will not present you with this information.
All registrations will be reviewed by our staff. Follow-up email(s) will consist of one or more of the following:
- Registration Report to confirm your programs
- Request for additional information or clarification
- Terms and Conditions Form if you are registering multiple participants, grandchildren or extended family members. This form will need to be signed by each adult participant or by the parent of participants under the age of 18 years.
Your e-mail confirmation will be the only notice you receive for your program. You will not receive one in the mail.
Cancellations and Transfers
To make a change to an existing registration order, please notify the education department as soon as possible at (314) 646-4544, #6 or firstname.lastname@example.org. An $8 processing fee per person per program will apply to any cancellation or transfer request made at least two weeks before the program start date. When possible we allow a program participant to transfer to another session of the same program or to a different program as long as there are openings and the participant is the appropriate grade level or age. We cannot accommodate a transfer or provide a refund for requests less than two weeks before the program start date.
Participants may not make up or receive a refund for missed programs. No exceptions can be made.
We reserve the right to cancel programs due to low enrollment or extenuating circumstances. Full refunds will be issued.