Zoo Members

Online registration opens March 3, 2014 at 1 p.m. for Zoo Members.

General Public

Online registration opens March 5, 2014 at 3 p.m. for General Public.

Summer Teacher Programs

Online registration opens March 3, 2014 at 1 p.m. for Teacher Programs.

NOTE: Up to 75% of available spaces will be available for the Early Bird Online registration. After March 7, 2014, 100% of the spaces will be available for online registration.

How Do I Register?

Advance registration is required for all programs. Registrations will be accepted until two weeks prior to the date of the program.

Choose either mail-in or online registration. Processing fees will apply for duplicate registrations.

NOTE:

  • Participants may only register for one session of each camp, camp topic or program title.
  • Participants must be the appropriate age or grade level for the program chosen.
  • Participants may not make up or receive a refund for missed programs.

Who May I Register?

You may register:

  • Yourself
  • Immediate family members residing in the same household (spouse and children)
  • Grandchildren (as general public registration or as part of your membership if you have a Grandparent Zoo Membership level or above)

NOTE:

Whether you are a Zoo Member or not, you are not eligible to register nieces, nephews, friends, neighbors, out of town guests, etc. They must register themselves and their household members separately.

Should I Register by Mail or Online?

When deciding whether to register by mail or online, we recommend mailing or dropping off your registration if you have Buddy Registrations for Camp KangaZoo. When registering online, you can’t see how many spaces are left in a program session. It is possible for you to take the last available space in a program session, and your child’s buddy would not be able to register. Processing fees will apply to change or cancel any registration.

Since it is not possible to see how many spaces are available during online registration, this may impact you most if you:

  • Are registering multiple children
  • Have a friend trying to register their child for the same program
  • Are registering for the career programs where there are just 1-4 openings per day

Advantages to online registration are the ability to see what sessions are available for a program, and immediate confirmation, after you check out, that spaces have been held in the program(s) you have chosen.

Do You Offer "Buddy/Friend" Registration For My Child?

We offer “buddy” registration for our Camp Joey, Camp KangaZoo and Teen Camp programs for mailed-in forms only. See Summer Registration Information & Forms for more information.

NOTE:

  • Listing a buddy during online registration does NOT guarantee that they will be together. It is only a request that can be fulfilled IF both children register themselves for the same Camp session.
  • Transfer and cancellation fees will apply if you need to change your registration.

What Do I Need To Register Online?

Before you begin the online registration process, please review the complete list of Programs for Individuals & Families.

You will need to be prepared with the following information:

  • Zoo Member’s Name, Address, Member Number, Member Level and Member Expiration Date or Head of Household information if not a Zoo Member
  • Contact phone number(s) and e-mail address
  • Each participant’s first and last name, birth date and/or grade level
  • Your calendar or selection of Zoo program(s) you would like to attend

For Youth, Career programs and Camp, the following information will be needed:

  • Two emergency contact names and phone numbers
  • Child’s medical conditions, special needs, allergies, special accommodations, medications
  • For Camp, the name of one buddy may be entered in the system.Listing a buddy during online registration does NOT guarantee that they will be together. It is only a request that can be fulfilled IF both children register themselves for the same Camp session.

NOTE:

Whether you are a Zoo Member or not, you are not eligible to register nieces, nephews, friends, neighbors, out of town guests, etc. They must register themselves and their household members separately.

Using The Online Registration System

This process will need to be repeated for each program category. Once you have logged on, any program not shown as "sold out" will have at least one opening. Please note that availability for programs listed on our website is subject to change. To be placed on a waiting list for a sold out program session, please call the Education Department at (314) 646-4544, #6.

  • Click the program category for which you would like to register (early childhood programs, youth programs, camp programs, etc).
  • Existing account users should log on or new users will need to create an account. If you forget your password, you can request that your password be emailed to the logon email address. The Education Department will not be able to give your password over the phone. If your address or contact information has changed since you last used online registration, please call the Education Department at (314) 646-4544, #6 to update this information.
  • Enter each participant’s information and select the program(s) and session(s) requested.
  • Before check out, you may add additional participants, edit the programs requested for each participant, add additional programs, etc.
  • After reviewing your selections, and agreeing to the Terms and Conditions, you may click “Submit” to complete the check out process. We accept payment by Visa, MasterCard, Discover or American Express. The credit card will be processed by PayPal.
  • After completing the check out process, transfer and cancellation fees will apply if you need to change your registration.

Status Of Online Registration

For online registration, at the time of check out you will receive either:

  • Notification that a session you selected is sold out with the option to choose another session.
  • Immediate confirmation by email that your payment was processed and spaces are held.

The spaces in the programs you have selected are not confirmed until you check out and receive your electronic confirmation. Please print the confirmation page for your records and close the window. This confirmation will also be sent by e-mail. If you do not see this e-mail in your inbox, please check your spam or junk mail folder as some e-mail systems send them to this folder by mistake. Please add onlineregistration@stlzoo.org to your contact list to help prevent this error.

After you check out and receive your confirmation, you will not be able to reopen that order and make changes online.

NOTE:

If you are registering for programs in more than one category, you will receive a separate confirmation for each order.

Completed Online Registrations

All registrations will be reviewed by our staff. Follow-up email(s) will consist of one or more of the following:

  • Registration Report to confirm your programs
  • Request for additional information or clarification
  • Terms and Conditions Form if you are registering multiple participants, grandchildren or extended family members. This form will need to be signed by each adult participant or by the parent of participants under the age of 18 years.

Your e-mail confirmation will be the only notice you receive for your program. You will not receive one in the mail.

Additional Registration Information

NOTE:

We reserve the right to cancel programs due to low enrollment or extenuating circumstances. Full refunds will be issued.

Change Of Plans

Cancellations

Please notify the Education Department as soon as possible at (314) 646-4544, #6. We require at least two-week notice for refund requests.

  • A minimum of two weeks advance notice is required. Please notify the Education Department to receive a refund less the processing fee listed:
    • Camp Joey, Camp KangaZoo & Teen Camp – Fee $25
    • For KangaCare and all other programs – Fee $8
  • We are unable to issue refunds with less than two weeks notice.
  • Participants may not make up or receive a refund for missed programs. No exceptions will be made.

Transfers

When possible, we allow a program participant to transfer to another session of the same program or to a different program as long as there are openings and the participant is the appropriate grade level or age.

Please notify the education department at least two weeks before the start day of the Camp/program session. The following processing fee is due at the time of your request:

  • Camp Joey, Camp KangaZoo & Teen Camp
    • At least 2 week notice – Fee $25
    • Less than 2 week notice – Fee $50
  • For KangaCare and all other programs
    • At least 2 week notice – Fee $8