When deciding whether to register by mail or online, we recommend mailing or dropping off your registration if you have Buddy Registrations for Camp KangaZoo. When registering online, you can't see how many spaces are left in a program session. It is possible for you to take the last available space in a program session, and your child's buddy would not be able to register.

Registering Grandchildren

If you are a member of the Zoo Member at the Grandparent/Family level or above, you may register your grandchildren using Early Bird Zoo Member Online Registration, Zoo Member Early Bird Mail-in Registration or after at the Zoo Member discounted prices.

If you are a Zoo Member at the Zoo-Goer or Senior level, you may only register your grandchildren in the Early Bird General Public Mail-in Registration, General Public Online Registration, or after at the general public prices.

If you are not a member, you may register your grandchildren in the General Public Early Bird Mail-in Registration or after at the general public prices.

NOTE: The original signature of a parent/legal guardian for the Claims Release and Medical Consent is required for all participants under the age of 18 (see registration forms).

May I Register Other Family Members and Friends?

Only immediate family members living in the household may be included on the Household Registration Form or online registration order (see grandchildren exception above). Any nieces, nephews, visiting cousins, friends, out of town guests, etc. must have their own Registration Form and be mailed in their own envelope or register themselves online.

Preparing Your Envelope

Before mailing or dropping off your envelope, check to make sure it includes the following (any missing information may delay your registration while we attempt to contact you):

1. Completed registration form(s)
   
   • all membership information (if applicable)
   • all household information (name, address, phone numbers)
   • all participant(s) information including birth dates and grade levels
   • original signature(s) on the Claims Release for each adult participant and/or the parent/legal guardian for participants under the age of 18
   • completed Medical Consent information and appropriate signature of parent or legal guardian for each participant in Youth, Camp KangaZoo, Keeper-For-A-Day, and Adult programs
2. Complete Payment
   • Credit Card - include complete credit card information on your form(s), your account will only be charged for programs in which you are enrolled.
   • Check - A SEPARATE CHECK is required for each program. We will deposit checks for programs in which you are enrolled, and we will return any checks to you for programs that are sold out. A fee will be assessed for any checks returned due to insufficient funds. All checks should be made payable to "Saint Louis Zoo Education Department." Please write your phone number on your check.
3. ONE Camp KangaZoo buddy may be included. Please see "Buddy Registration System."

Drop Off or Mail Your Registration Envelope

Drop Off

SEALED envelopes will only be accepted in the Education Department offices, Monday through Friday, 8:00 a.m. to 5:00 p.m. The Education Department offices are located on the lower level of The Living World building (North Entrance).

Prior to 4:00 p.m. on March 5, 2013, please mark your envelope clearly with either, "ATTN: Zoo Members Early Bird Registration" or "ATTN: General Public Early Bird Registration."

After March 5, 2013, please mark your envelope "ATTN: Summer Registration."

Mail - Early Bird Registration

Envelopes must be RECEIVED by 4:00 p.m. on March 5, 2013.

Zoo Members, please mail to:

Saint Louis Zoo Finance Department
ATTN: ZOO MEMBERS EARLY BIRD REGISTRATION
One Government Drive
St. Louis, MO 63110

General public, please mail to:

Saint Louis Zoo Finance Department
ATTN: GENERAL PUBLIC EARLY BIRD REGISTRATION
One Government Drive
St. Louis, MO 63110

Mail - Daily Registration (after Early Bird Mail-in Registration)

Please mail all envelopes to:

Saint Louis Zoo Finance Department
ATTN: SUMMER REGISTRATION
One Government Drive
St. Louis, MO 63110

Status of Registration

For a mail-in registration you will receive a Registration Report by email or mail (if requested).

Please read each of your Registration Report(s) carefully for the following information:

1. Confirmed program dates and times (these may be your 2nd or 3rd choice).
2. Special notes or directions about confirmed programs such as lunches, program locations, or supplies.
3. Waiting list information if all program sessions you selected were sold out.

For online registration, after you checkout you will either receive:

1. Notification that a session you selected is sold out with the option to choose another session.
2. Immediate confirmation by email that your payment was processed and spaces are held.

You will also receive a second email requiring the immediate signature and return of Terms and Conditions for all participants on that order. To ensure you receive our communications, please add onlineregistration@stlzoo.org to your address book.

Why Am I On A Waiting List?

During the processing of your form, you will be placed on the waiting list(s) if ALL of your session choices for a program requested are sold out. If you are placed on a waiting list, we will not process the payment for that program.

As openings become available, we will notify you to see if you are still interested in the program. If you accept an opening, you will then be asked to pay for the program.

If you are placed into one of your program session choices, you will NOT be placed on the waiting list for other sessions of that program.

Change of Plans

Please notify the Education Department as soon as possible at (314) 646-4544, #6. We are unable to accommodate requests less than two-weeks before the program start date.

Cancellations

For Camp Joey, Camp KangaZoo, and Teen Camp please notify the education department to receive a refund less the appropriate processing fee listed below.

Camp Joey
At least 2 weeks notice; processing fee = $15

Camp KangaZoo & Teen Camp
At least 2 weeks notice; processing fee = $25

For KangaCare and all other programs
At least 2 weeks notice; processing fee = $8

We are sorry, but we are unable to give any refunds with less than two weeks notice.

Participants may not make up or receive a refund for missed programs. No exceptions will be made.

Transfers

When possible, we allow a program participant to transfer to another session of the same program or to a different program as long as there are openings and the participant is the appropriate grade level or age.

For Camp Joey, Camp KangaZoo, and Teen Camp, please notify the education department at least two weeks before the first day of the Camp session. The appropriate processing fee (see below) will apply.

Camp Joey
At least 2 weeks notice; processing fee = $15
Less than 2 weeks notice; processing fee = $40

Camp KangaZoo & Teen Camp
At least 2 weeks notice; processing fee = $25
Less than 2 weeks notice; processing fee = $50

For KangaCare and all other programs
At least 2 weeks notice; processing fee = $8

Parking for Programs

Please allow 15 minutes prior to the program start time in order to park or drop off participants.

Parking and drop-off options include:

1. Zoo's parking lots for a fee (members can use their free parking benefit).
2. Free parking on streets around Zoo.
3. Limited 15-minute free parking in front of the Zoo's Administration Building.

Camp Joey, Camp KangaZoo, Teen Camp, and Youth Programs - special information about parking and drop-off will be included in your parent handbook or with your Registration Report.

Additional Notes:

We reserve the right to cancel programs due to low enrollment or extenuating circumstances. Full refunds will be issued.