Scheduling an Outreach Program

Advance reservations and payment of any fees are required for all programs.

Please plan your schedule carefully, since it may be difficult to reschedule if your plans change. Please note that Zoo education programs are quite popular and are available on a first-come, first-served basis.

A. Before Scheduling

  1. Review the program title and description to ensure it is appropriate for your audience.
  2. Check your school/organizational calendar. When is your spring break? Do you have special testing dates?

B. To Schedule

  1. Click here to access the Outreach Program Request form (fillable PDF). This form is required for all programs. 
  2. A minimum of eight weeks’ notice is required for all programs if you want to pay by check. Programs scheduled less than eight weeks, with a minimum of four weeks, require full credit card payment at the time of scheduling. We are unable to schedule programs less than four weeks away.

C. Payment

Fees
For groups scheduling at least 8 weeks in advance, an invoice will be sent promptly. Full payment is due 30 days from invoice date. If your payment is not received within 30 days, your program will be cancelled. For groups scheduling with less than 8 weeks notice, with a minimum of 4 weeks, full credit card payment is required at the time of scheduling. Your reservation is not confirmed until complete payment is received.

D. After Payment

Confirmations
After your payment is processed, we will mail confirmation materials to you. They will include the date, time and program reserved for your group. If you paid with a credit card, your credit card receipt and a copy of the invoice(s) will be included with your confirmation. Please double-check all information when you receive your confirmation. Keep the confirmation. You should have it with you on the date of your program.

E. Cancellations/Refunds

Please notify the Education Department at (314) 646-4544 or the Manager of Learning Experiences at (314) 646-4754 immediately if you need to cancel. Another group may be able to take your place.

Refunds

Four Weeks Prior to Program:
A full refund will be issued minus a $5 cancellation fee if you notify the Education Department four weeks prior to your program. There is a $5 cancellation fee per program.

Two Weeks Prior to Program:
You are entitled to a 50% program fee refund if you notify the Education Department two - four weeks prior to your program date.

Less than Two Weeks Prior to Program:
There is no refund for groups that cancel with less than two weeks' notice.

Please note: In the event that your school and/or the Zoo is closed the day of your program due to weather, we will try to reschedule your program or issue a full refund.

Transfers
Program transfers may be requested based on our ability to reschedule you. Transfers are determined by space availability. A $5 transfer fee will be charged per program for the first transfer date. A $10 transfer fee will be charged for additional transfers. Transfer fees must be paid with credit card at the time requested. We cannot accommodate same day or next day transfers.