• Designated accessible parking spaces are located in the Zoo’s North Parking Lot and South Parking Lot and on Government Drive. Parking on the street is free. The spaces are available on a first-come, first-served basis.

  • Electric Convenience Vehicles are available for rental at the North and South Entrance. They are intended for adults over 18 and not exceeding 400 pounds. A government-issued ID must be provided. ECVs without a canopy are $30 per day and with a canopy are $40 per day.

    Wheelchairs are available for $10 per day.

    The rentals are available on a first-come, first-served basis. Due to the popularity of these rentals, we are unable to guarantee availability and this equipment cannot be reserved in advance.

    All major facilities are wheelchair accessible, as are most restrooms. A map of the Zoo, including ramps, accessible entrances and grades of pathways, is available as you enter the Zoo.

  • The Conservation Carousel is ADA accessible. Two chariots on the carousel can accommodate wheelchairs.

    The Zooline Railroad is ADA accessible. Passengers in wheelchairs have a large area on the train car, with fold down seats for companions. The Zoo has also added ramps with lower slopes.

  • Service animals are permitted, except in the Cypress Swamp (1904 Flight Cage) and Antelope House. Service dogs that are individually trained to do work or perform tasks for people with disabilities are welcome at the Zoo. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA) and are not permitted inside the Zoo.

  • Equal Access Passes are intended to accommodate visitors with disabilities who require alternative access to an attraction that does not include a continuous wait in line. The pass is also available to the paid aides of persons with disabilities who require support to access Zoo paid attractions. Valid attractions include Zooline Railroad, Stingrays at Caribbean Cove, 4-D Theater and indoor experience at Penguin & Puffin Coast. The free passes may be obtained at the Guest Relations booth at Lakeside Crossing and the Rentals Desks at both Zoo Entrances.

Sensory Inclusive Experiences

  • The Zoo is committed to creating an inclusive and welcoming environment for all of our guests, including those with sensory needs. The Zoo has earned Sensory Inclusive™ certification through a partnership with KultureCity, a nationally recognized nonprofit that provides sensory inclusion training and tools to venues and large-scale events. 

    See more information, social story and Zoo map